Resources for Industry

Tips for helping a customer find accessible wireless phones and services.

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Answers for Your Customers

With so many wireless devices available, customers with disabilities will be likely to ask questions about what mobile devices are best suited for them. CTIA has created a guide to help you answer some of these questions. For answers you can’t find on our website, please suggest to a customer that they speak to the accessibility experts on your carrier’s Customer Care Line.

These questions should help you guide a customer to the best phone for their needs.

Q: Are there phones that a customer can use with their disabilities?

A: Absolutely. Find out what features the customer wants in a phone. If they don’t know, click the category of disability on the right side of your screen for tips to get them started.

Q: Can a customer search for phones based on their unique needs?

A: Yes.Use GARI to find and compare phones based on their specific needs.

If the phone they want is not available on GARI, direct the customer to the Manufacturer’s webpage to review specific phones.

Q: Are there any specialized service plans for seniors or people with disabilities?

A: Often, yes. Direct the customer to any special voice, text or data plans for seniors or people with disabilities offered by the carrier.Direct the customer to the Wireless Carriers Accessibility Services page to search for information.

Q: If a customer wants to know about the different wireless manufacturers, where should I direct them?

A: Direct the customer to the Wireless Manufacturers webpage.

Customer Care Lines

  • AT&T Mobility- 1-888-333-6651
  • Clearwire- 1-888-CLEARWIRE (1-888-253-2794)
  • Cricket- 1-800-CRICKET (1-800-274-2538)
  • Sprint- 888-211-4727
  • SouthernLINC- 1-800-818-5462
  • T-Mobile: 1-877-296-1018
  • Tracfone- 1-800-867-7183
  • U.S. Cellular- 1-888-944-9400
  • Verizon Wireless- 1-800-922-0204

Answers for App Developers

“Accessibility” ensures that all people can use innovative “apps” on a wireless device. Wireless industry, consumer and government representatives believe that “accessibility” should be considered early in the development process.

Designing and developing accessible apps will provide a consistent and superior mobile experience for all consumers, including people with disabilities.

Some of the reasons to make apps accessible to as many users as possible include the following possible benefits:

  • Compliance: In some cases, accessibility may be necessary to comply with U.S. and international laws or mobile platform guidelines.
  • Social responsibility: Making it easier for people with disabilities or impairments to benefit from the functionality that your application provides can promote equality.  
  • Market share: Ensuring that your application can be used by people with disabilities or impairments increases the number of people who can purchase and benefit from your application.

To help app developers consider accessibility in their design process, check out these guidelines to develop accessible apps on major mobile platforms: